When you receive your product, please check to see if you received something different from what you ordered or if any items are missing.

[About initial defects]
We make every effort to ensure quality, but if the product is damaged or defective, we will accept returns or exchanges. In that case, we will bear the return shipping costs.

Please be sure to contact us by email or phone within 7 days after receiving the product.

In the case of an initial defect with a large product, we will replace the defective part.

We apologize for the inconvenience, but please contact us by attaching a photo of the damaged or defective part and describing the situation in as much detail as possible.

Please do not throw away the cardboard used for packaging until you have confirmed that there are no defects in the product.

We will respond as quickly as possible, but please note that we may not be able to provide an immediate exchange depending on stock status.

For refunds in the case of returned goods due to defective products, we will promptly refund the money to your designated account.

If you are returning a large assembled product, you will need to pack it yourself when delivering the product to the delivery company. We apologize for the inconvenience, but please ensure that the product is packaged in the same condition as when delivered.

After the product has been delivered, if you wish to use another company's services such as on-site assembly, please be sure to check the packaged product before making arrangements.

Please understand in advance that we will not compensate for any on-site assembly fees or travel expenses due to discovering damage or missing parts during assembly, such as on-site assembly at the same time as product delivery.

Please note that we cannot accept returns or exchanges if more than 8 days have passed since delivery.

[About cancellations, returns, and exchanges due to customer convenience]
Please note that due to the nature of our service as a purchasing agent, we cannot accept returns or exchanges due to customer circumstances (other than initial defects or incorrect delivery) after the product has been shipped.

"Cooling-off" is a system that applies to door-to-door sales.

A cooling-off period is not required for mail order sales.

Since this online shopping service is a mail order service that is accessed by customers, the cooling-off system does not apply. Thank you for your understanding.

If you strongly wish to cancel or return an item, the return shipping fee will be borne by the customer. Please send it back prepaid.

Once we receive the returned product and confirm that there are no problems with it, we will refund the full amount of the agency fee included in the product, the actual shipping cost at the time of shipping the product, the cash on delivery fee in the case of cash-on-delivery payment, the refund transfer fee (550 yen flat rate), and the cost of packaging materials.

*The following cases are examples of "customer-initiated returns."
Returns without any particular reason
Returns due to reasons that are extremely outside the scope of common sense, such as "the texture or color of the product was slightly different" or "there are small scratches on the unpackaged product that cannot be seen unless you look closely"
Returns due to reasons such as not being able to wait if it takes time to exchange products or parts due to initial defects.
Returns if you do not like the product, such as ``It's bigger than I expected'', ``Heavy/light'', ``It has a strong smell'', ``I don't have confidence in assembling it'', etc.
Returns due to reasons such as arrival date and time being different
Returns due to reasons such as the instructions being difficult to understand or parts such as installation screws not being included.

If cancellation, return, or exchange is not possible

The following products cannot be canceled, returned, or exchanged.

Products that have been delivered for more than 8 days
Products that have been used by the customer even once or assembled in one place
Products that have been soiled or damaged by the customer
Custom-made products specified by customers that are not available in our store (mainly large products that are easily damaged)
Fabrics/cloths are not allowed even if they are unused.
Lighting equipment, light bulbs, and modified products that have been energized even once

[About long-term absence/refusal of receipt] If you are not present when the product is delivered

Please be sure to contact each delivery company office listed on the absentee note directly within 5 days.

It is the customer's responsibility to make sure to pick up the sent products.

In the unlikely event that you are unable to pick up your luggage even after the storage period for unattended luggage has expired, your luggage will be returned to our shop.

Please be aware that we will charge you the necessary expenses (round-trip shipping (amount different from the shipping amount stated on the product page) + agency fee + personnel fee + packaging materials fee, etc.).

If you place an order using fictitious information or someone else's personal information (name, address, telephone number, etc.) without permission.

This also applies if there is an act that causes nuisance or damage other than the above.

If you cause trouble or damage to our store or many of our good customers due to the above-mentioned malicious acts, we will immediately file a report with the police, and either the police will request the provider to disclose information, or we will file a provisional injunction with the court for disclosure, exercise a disclosure order, identify the person who ordered the mischief, and claim compensation for damages.